Campaign Manager Position

WE ARE LOOKING for a Campaign Manager – Outbound Sales Call Center

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We are seeking an experienced Campaign Manager to oversee outbound sales campaigns, manage team leaders, and ensure revenue goals are met.

You will track performance metrics, optimize staffing, manage training, and drive campaign success across multiple product lines.

 

Ideal candidates will have 5+ years of leadership experience in outbound sales call centers, preferably with companies like Sitel, Foundever, Concentrix, or White Shark Media.

 

Location: ON SITE. Altamira, Managua, Nicaragua

Compensation: Competitive + Performance Bonus

Campaign Performance & Goal Tracking

Monitor and report on daily, weekly, and monthly sales KPIs such as:

Revenue per campaign

Abandoned cart recovery success rates

Conversion rates and call-to-sale ratios

Contact rates and call disposition trends

Proactively identify underperforming campaigns and create action plans to improve them.

Manage pacing to ensure monthly revenue goals are on track.

- Team Leadership & Management

Manage team leaders or supervisors directly, ensuring they:

Coach agents effectively

Hold daily huddles and performance reviews

Address training and performance gaps quickly

Ensure the right agents are in the right campaigns based on skills, past performance, and specialization.

- Training & Quality Management

Oversee new hire onboarding for outbound sales agents.

Ensure agents have refresher training on:

Sales scripts

Objection handling

Product knowledge

CRM systems and call center software

Implement quality monitoring and feedback loops.

- Resource & Workforce Planning

Collaborate with workforce management (WFM) to:

Schedule the right staffing levels per campaign

Balance workloads between teams

Forecast call volume and staffing needs for upcoming campaigns

- Cross-Functional Coordination

Work closely with:

Sales leadership – to align on goals and offers

Marketing – to understand upcoming promotions

IT/Systems – to ensure campaign dialers, CRMs, and reporting tools are working.

Required Skills & Experience:

Experience

5+ years in a call center leadership role (Campaign Manager, Operations Manager, or Senior Team Lead).

Proven background in outbound sales operations.

Experience with large-scale call center BPOs like Foundever (SiTel), Concentrix, White Shark Media (or similar) is a big plus.

Skills

Strong analytical skills for tracking KPIs and spotting trends.

Must have skills in Google Sheets and Google Workspace Environment.

Leadership & coaching – ability to motivate and manage managers/team leaders.

CRM & call center technology proficiency

Excellent communication skills for cross-department collaboration.

Problem-solving mindset – able to fix operational bottlenecks quickly.

To Apply please send your resume and also send us an audio about yourself, your background, your work experience and why we should hire you to admin@call-core.com